Team, as part of our continued review of reining in costs, we are making some minor changes to how we take credit cards and use card on file in particular. Credit card fees range from 2.5-3.5% depending on how we take the card. If a card is present the credit card fees are much less than if the card isn’t present. As an example Card on file is much more expensive for us, so we’re going to make changes to that process. We currently absorb these costs as part of doing business, but we’re going to make a minor tweak to our process to reduce this costs.
What’s Changing and What you Need to Do:
We will continue to use card on file for Deposits over phone/email or via the app.
For all other charges, If a customer is present, we will now require them to use the card on their person to pay for the balance, vs using card on file. They will need to swipe or tap via the terminal in order to pay their balance.
How to Educate Customers:
When talking to the customer about this change, just explain and keep it simple:
“The Credit card company charges us an additional 1% to use card on file, to keep our prices where they are, we’re asking our customers to help us by using their credit card and swiping or tapping, so we can avoid that additional 1% costs, we really appreciate your help!”
If you have any questions, please do not hesitate to reach out to your Manager, Ops Manager (Amy Guy) or Services Manager (Ami Schroeder).